Job Details

Assistant Director, Slate for Student Success

Position Number: 6151210
Location: Seattle, WA
Position Type: Admissions/Enrollment

Assistant Director, Slate for Student Success

Seattle University

Assistant Director, Slate for Student Success

FLSA Status: Nonexempt

Market Reference Range (MRR):

Months Per Year: 12

Employment Status: Full-Time

Work Model: Hybrid Eligible*

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University's Core Competencies

Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.

Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.

Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.

Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.

Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.

Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position Description

At Seattle University, the Student Success Division implemented Slate for Student Success in 2023, laying the foundation for a variety of exciting and innovative plans to improve the student experience. The Assistant Director, Slate for Student Success would assist the Senior Associate Director, Slate for Student Success in leading the ongoing development of Slate for the purpose of increasing retention at Seattle University. This role would be responsible for leading the communications strategy and delivering operations oversight, ensuring that the campus can best utilize the powerful communication tools delivered through Slate. This role will also support the development of new tools and business processes designed in Slate for Student Success, documenting and training users along the way. The Assistant Director, Slate for Student Success will serve as the point person for over 200+ campus-wide Slate users and develop ongoing training plans to continue to increase user skillsets for exponential growth and optimization of the Slate for Student Success platform.

Essential Job Functions:

Communications Operations 30%

Serve as lead communications operations administrator for all outgoing current student communications in Slate for Student Success.

Provide strategic oversight of cross-campus communications, recommending alternative send times, revisions and user feedback when messages from different users conflict or overlap.

Train approved deliver users on communications optimization including how to utilize liquid markup, schedule ongoing mailings, create drip campaigns, incorporating best practices and brand standards.

Manage the "Ready for Review" process by validating all content, recipient lists, and sending settings for all deliver user mailings marked as "ready for review" then executing launch.

Maintain and continue to develop queries and reports to document communications outcomes, provide insights on open and click rates.

Maintain and develop new deliver templates and new deliver template queries

Support the Student Portal notification center and manage the approval of new bulletin post submissions.

Support users managing SMS inbox replies.

User Training & Support 30%

Serve as the point person for user support and troubleshooting in all established Slate for Student Success functions and business processes.

Develop training materials and sessions for user skill development in areas including Events, Appointments, Query building, Communications, and Forms.

Review requests for new users and create user accounts as advised by the Senior Associate Director, Slate for Student Success.

Manage changes to appointment portals and other user specific features when staff rotate or leave their position.

Slate Development Strategy 25%

Support the Senior Associate Director, Slate for Student Success in tackling the annual Slate for Student Success Roadmap, a project roadmap for new initiatives in Slate for Student Success managed by the Senior Associate Director and approved by the VP for Student Success.

Assist the Senior Associate Director, Slate for Student Success in managing project requests for building new business processes, workflows, forms, portals, and other functions in Slate.

Take lead on assigned roadmap projects, working directly with stakeholders to conduct to assess the needs, develop plans for Slate designed solutions, and facilitate implementation and training for users on these new Slate forms, processes, workflows, portals, etc.

Work directly with the Senior Associate Director, Slate for Student Success to make back-end system changes, when necessary, build new fields, prompts, datasets, entities, custom tabs, populations, portals, etc.

Documentation & System Maintenance 15%

Assist the Senior Associate Director, Slate for Student Success in developing and maintaining a comprehensive catalog documenting all established administrative processes and their required maintenance in Slate.

Support documentation of new features, new releases, and new updates made in Slate for Student Success.

Develop a term cycle prep document to ensure each term the system is prepared to function as intended.

Conduct system maintenance on a regular basis, running audits when necessary to identify any missing data or data inconsistencies.

Qualifications

Minimum Qualifications

Experience working in higher education in a role that utilized an instance of Slate CRM daily.

Experience managing communications plans and operating communications effectively.

Experience conducting training in technical systems including enforcing procedures and best practices.

Experience taking lead on assigned projects with ability to escalate problems or decisions appropriately.

Strong communications skills and an ability to think critically about long-term solutions instead of short-term fixes.

Preferred Qualifications

Slate Captain experience, or experience working in Slate as a "super user" building queries, forms, communications, templates and portals in a leadership role.

Strong Data Analysis background

HTML, CSS or JavaScript experience

SQL or database management

Experience working with Marketing departments to manage multi-tier drip communications plans

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

Salary Range: $75,000 - $85,000

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate's gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

Hybrid Eligible

This position may be eligible for a hybrid schedule after successful completion of an introductory work period of 3-6 months. This may mean that a hybrid eligible role will begin on-campus initially and then will transition to hybrid format following onboarding and training. Flexible work plans are subject to periodic review and may be changed or terminated at any time for any reason at the university's discretion.

To apply, please visit: https://seattleu.csod.com/ats/careersite/JobDetails.aspx?id=2757&site=2