Job Details

Registration Services Representative

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Position Number: 6149743
Location: Grayslake, IL
Position Type: Admissions/Enrollment

Registration Services Representative
College of Lake County

Part Time
REQ-00000290

Why choose the College of Lake County for your next opportunity?

The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!), generous vacation, sick and personal time off and 14 paid holidays each year. Some benefits will not be available for part-time employees (ex: health insurance).

CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC achieved a milestone in 2025 with its designation as a Leader College of Distinction. CLC is part of the Achieving the Dream (ATD) Network, made up of 300+ colleges committed to supporting student success at their institutions and promoting economic vitality throughout their communities. CLC has been a member of the ATD Network since 2019 and has held Leader College status since 2023.

CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth.

Position Title:

Registration Services Representative

Department:

Outreach & On-Campus Experience Sub Department

Position Type:

Staff

Job Family:

Classified

Job Summary:

Under the supervision of the Assistant Director of Outreach and On-Campus Experience, the Registration Services Representative provides information to students about admission related policies, procedures and services. In addition, the Registration Services Representative provides support to current and prospective students by assisting in registration and the maintenance of various types of student records.

Why choose the College of Lake County for your next opportunity?

The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!), generous vacation, sick and personal time off and 14 paid holidays each year. Some benefits will not be available for part-time employees (ex: health insurance).

CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC achieved a milestone in 2023 with its designation as a Leader College. This national recognition awarded by the Achieving the Dream Network is the result of improved student outcomes through the CLC's relentless commitment to transformational change and the implementation of innovative practices within the student success model over the past few years.

CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth.

Posting Date:

04/16/2025

Expected Start Date:

05/12/2025

Compensation Grade:

B22

Full-Time/Part-Time:

Part time

Location:

Grayslake Campus

Total Hours Per Week:

Job Description:

Student/Customer Service: 30%
1. Responds to requests from students, staff, and the general public for information about admission and enrollment related policies, procedures, programs, and services.
2. Assists and guides students through the registration processes.
3. Responsible for a caseload of students within our CRM system and through proactive outreach efforts assists and collects the required documentation needed by students to enroll into classes.
4. Utilizes various software programs to generate correspondence for those seeking information.
5. Answer high volume of incoming calls daily through the call center.

Data entry/reporting: 60%
1. Processes admission applications, including creating new student files, processing student credentials, and generating acceptance letters.
2. Process all additional enrollment paperwork required for the limited enrollment healthcare programs.
3. Sets up, maintains, and updates student records.
4. Update's admission applications for existing and returning students.
5. Processes student registrations including conferences and contractual programs which also includes all Dual Credit and Adult Education enrollment paperwork.
6. Processes student schedule and information changes.
7. Processes requests for transcripts as well as process test scores.
8. Generates class lists, including processing administrative withdrawals, final grade lists, and grades according to State guidelines.

Other: 10%
1. Trains and assists part-time temporary staff during registration.
2. Assists the Student Recruitment Office with enrollment management activities as needed.
3. Assists in graduation ceremonies as assigned.
4. Performs other related duties as assigned.

Required Qualification(s)

1. High School diploma or equivalent with a minimum of three (3) years' general office experience OR an Associates degree required with two (2) years of general office experience
2. Keyboarding skills.
3. Excellent communication skills.
4. Ability to maintain and work with confidential information.
5. Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.

Desired Qualification(s)

1. Ability to coordinate multiple tasks.
2. Ability to handle a heavy workload.
3. Customer service orientation and prior work experience in customer service.
4. Computer and data entry experience.
5. Bilingual in Spanish and English.

Hourly rate:

$17.73/hr (THIS IS FIRM)

HOURS: 9:00 AM 3:00 PM Monday - Thursday

EEO Statement

College of Lake County is an Equal Opportunity Employer with a policy of non-discrimination. Qualified applicants are considered without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history).

To apply, visit https://clc.wd5.myworkdayjobs.com/en-US/External/job/Grayslake-Campus/Registration-Services-Representative_REQ-00000290-1