Job Details

Operations Support Manager, Brand Standards & Engagement

Position Number: 6116937
Location: Kennesaw, GA
Position Type: Food Services

Operations Support Manager, Brand Standards & Engagement

Job ID: 283551
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

Primary Location:

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Secondary Location:

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Supports assigned locations and/or programs with operational logistics such as hiring and retention programs for staff. Responsible for the oversight of operational support systems. May coordinate human resources support. Maintains consistent implementation of policy and practices across assigned areas. May provide support for department and/or division events.

Responsibilities

KEY RESPONSIBILITIES:
1. May manage and maintain the student assistant program in the assigned areas including but not limited to, scheduling, approving time, approving and communicating shift requests, maintaining the student assistant scheduling app

2. Manages and maintains temporary staffing supporting assigned locations

3. Responsible for scheduling, monitoring, and approving time and invoice processes, and serves as the liaison for the assigned area contactors

4. Assists in the processing of posting requests and hiring needs for assigned areas

5. Updates internal staffing tracker to reflect any changes or updates communicated by leaders

6. Liaison for hiring managers regarding hiring needs and/or processes

7. Maintains and updates department dedicated technology systems and shared files for accuracy and consistency including creation of financial reports

8. Helps cover leadership gaps in residential and retail operations when managers are out or there are special events or groups that require additional leadership

9. Assists managers with attendance tracking for the location(s) and communicates next progressive discipline steps when certain milestones are hit

10. Assists managers with staffing records to assure consistency of documentation across all areas

11. Assists leaders with any additional support functions as needed for success of the operation

12. Maintains and updates internal facilities and equipment master file

13. Tracks equipment warranty information, smallware needs and/or replacement and equipment repair

14. May be responsible for the supervision and performance management of assigned staff

Required Qualifications

Educational Requirements
High school diploma or equivalent

Required Experience
Three (3) years of related work experience at a supervisor or assistant manager level for a food service establishment

Preferred Qualifications

Additional Preferred Qualifications
Manager ServSafe Certification

Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Previous experience specifically in a Higher Education food service setting at a manager level

Knowledge, Skills, & Abilities

ABILITIES
Able to handle multiple tasks or projects at one time meeting assigned deadlines

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

This is a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel.

Background Check

Standard Enhanced

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=283551&PostingSeq=1