Job Details

New York City Scholars Student Success Manager
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Position Number: 6072835
Location: Boston, MA
Position Type: Student Affairs and Services

New York City Scholars Student Success Manager

About the Opportunity

PROGRAM DESCRIPTION:

New for Fall 2025, Northeastern students admitted to New York City Scholars will begin their journey at the Marymount Manhattan College (MMC) campus in Manhattan as a cohort of fellow first-year Northeastern students. Located in a vibrant and dynamic neighborhood in NYC, just moments from landmarks such as Central Park and the Guggenheim Museum, the NYC Scholars will have a unique opportunity to immerse themselves in the cultural and academic heart of New York City.

During their first year, students will have access to the variety of cultural institutions, artistic venues, and professional opportunities that define New York City's global influence. In their second year and beyond, NYC Scholars will study on Northeastern's Boston campus and have the opportunity to continue to explore global program offerings.

JOB SUMMARY:

The Global Student Success team, a part of Northeastern's Student Life office, which supports the student experience in the N.U.in and NYC Scholars program, is hiring a Student Success Manager (SSM) to lead the on-site staff of Student Success Coordinators. Balancing responsibilities between Northeastern and MMC, the SSM ensures that students have a cohesive, supportive, and culturally enriching experience, all while maintaining open lines of communication and upholding the standards and values of both educational institutions. On-site staff members focus on creating positive and valuable experiential learning opportunities for NYC students. They support students in their residential experience, academic coursework, navigating and experiencing the region, and through connecting students to Northeastern and MMC support services. The SSM works collaboratively to support the safety and wellbeing of students and contribute to the development and overall success of the students and the program.

This position will begin in July with a mandatory, approximately two-week in-person training program in Boston, MA on Northeastern's campus, followed by additional online training to take place in between the on-site training and departure for New York. Once staff arrive on site, they will undergo additional site-specific training in collaboration with MMC. This is a year-long residential position that ends May 30, 2026. Non-traditional work hours may be required throughout the employment term.

RESPONSIBILITIES INCLUDE:

Summer:

Attend a mandatory 2-3 week training program on campus in Boston, followed by online training prior to departure to site
Lead or co-lead small group sessions for Student Success Coordinators (with guidance from Northeastern Student Life).

Fall, Winter, Spring:

Live on-site at assigned student housing location or residence, and act as the primary point of contact for students and staff while overseeing safety and security during emergencies and other student incidents. Serve as part of a 24/7 on-call rotation.
Supervise, support, and evaluate a team of Student Success Coordinators in all aspects of their professional development and needs.
Serve as a liaison with staff and faculty from MMC, Northeastern Student Life, and the Global Experience Office (GEO) through regular meetings and oral and/or written reports. Serve as the point of contact for conduct, health, and wellness concerns.
Work in partnership with other site leadership, managing and tracking the quality and diversity of academic, social, and cultural programs.
Encourage student academic success, respond to student concerns, and connect students to on-site and Boston-based academic, medical, and mental health resources.
Oversee student conduct process.
Work non-traditional hours as needed, including evenings and weekends, supporting student programming and attending to the safety and wellbeing of students. Accompany students to hospitals and emergency rooms when necessary.
Communicate continuously with stakeholders at Northeastern and MMC.
Work with both institutions to co-design orientation, cultural immersion, and academic support programs that incorporate Northeastern's values with the host institution's resources and expertise.

MINIMUM QUALIFICATIONS:

This highly demanding position requires a significant amount of patience, flexibility, assertiveness, diplomacy, initiative, as well as experience working in fast-paced and ambiguous environments. This position requires an individual prepared to navigate the personal and professional intricacies of staff, students, and the diverse needs of two institutions.

Knowledge and skills for this position are typically obtained through a bachelor's degree and three to five years of demonstrated student life experience or higher education experience in a residence life or student affairs capacity. A master's degree is preferred.
Experience with supervision, leading teams, and managing diverse groups of staff.
Experience working closely with high school or undergraduate students (in a counselor, residence life, student affairs, or related role).
Experience with crisis management, mediation, and conflict resolution.
Flexibility and demonstrated ability to excel in fast-paced environments, navigate ambiguity, and take actions that satisfy diverse interests.
Demonstrated history of supporting groups of students.
Proven ability to coordinate and manage events for large groups with enthusiasm and attention to detail.
Proven ability to work well under challenging conditions, demonstrate sound judgment, and take actions that satisfy diverse or competing interests while achieving programmatic goals.
Fluent in English.
Knowledge or experience of Northeastern University or Marymount Manhattan College preferred but not required.
The university is unable to work sponsor for this role, now or in the future.

Application Requirements:

Please include a cover letter detailing your experiences, goals, and interests as they relate to this role.

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/New-York-City-Scholars-Student-Success-Manager_R132356