Job Details

Undergraduate Admission Counselor
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Position Number: 5888068
Location: Santa Clara, CA
Position Type: Admissions/Enrollment

Undergraduate Admission Counselor

Position Title:
Undergraduate Admission Counselor

Position Type:
Regular

Hiring Range:

$ 28.03 - $ 30.83 hour; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency:
Hourly
Purpose:

The Undergraduate Admission Counselor is an entry-level position responsible for the recruitment and enrollment of the new student freshman and transfer undergraduate population by educating prospective students, families and high schools counselors about Santa Clara University and the admission process. This position will be part of the overall Enrollment Management and Undergraduate Admission team focused on strategic community outreach efforts.

Description:

The Undergraduate Admission Counselor assists in attracting, evaluating and enrolling an academically strong, culturally diverse and socially conscious undergraduate student population in alignment with the undergraduate enrollment mission and goals of Santa Clara University. The Admission Counselor will represent SCU to the public including prospective students, high school and transfer counselors, alumni and community organizations. This position requires comfort and ability to travel, work nights and weekends when needed, comfort with ambiguity, flexibility with last-minute work adjustments, and ability to work in a virtual environment at times. Throughout the admission cycle work can extend into nights and weekends, and include covering office duties and responsibilities as assigned. Entry level counselors are expected to give frequent information sessions and be comfortable with last minute calendar adjustments for the support of office operations as needed. This is a non-exempt, 12-month position reporting to the Assistant Director of Outreach and Community Engagement.

I. Essential Duties and Responsibilities:

A. With direction from the Assistant Director, the Undergraduate Admission Counselor plans and implements recruitment events in designated geographic areas; plans and conducts school visits; and maintains communication and relations with interested students and families, high school officials, local nonprofits, community-based organizations, and other programs and initiatives aligned with the overall mission and vision of the institution and outreach goals.

B. Leads information sessions and meetings with prospective students and families (virtual and in-person).

C. Reviews applications by territory and as assigned. Makes admission recommendations as authorized. Application evaluation will also include transfer , international applicants, and other non-traditional college applicants.

D. Supports projects of the Undergraduate Admission office including marquee events such as Open House, Preview Days, Unity and Transfer Admit Day, other virtual or on-and off-campus programs, and collaborates with University departments and partners.

E. Execute marketing initiatives that work within territory or other special assigned projects. Examples can be, but not limited to, translated materials, mini virtual bilingual videos, creative marketing ideas and any other collateral materials that can be leveraged in promoting and yielding top quality candidates to the university.

II. Specific Duties:

A. Serves as University Representative.

Responsible for planning and executing recruiting efforts in person and virtually.

Represents SCU on- and off-campus, in-person and virtually, to the public including prospective students, high school counselors, alumni and community organizations.

Conducts presentations to groups and campus visitors.

Counsels students, parents and high school counselors regarding admission and financial aid processes, policies and procedures.

Participates in call, email and written campaigns supporting students through the admission and enrollment/matriculation process.

Supports daily inquiries by email, phone, virtual or in-person.

Responds to letter, telephone and e-mail inquiries regarding admission and enrollment/matriculation.

Represents SCU in person or virtually at college fairs, college nights, parent programs, community meetings, etc. Program commitments will require some early morning, evening and weekend work.

May coordinate territory events and receptions including room reservations, food and catering orders, and other contracted services under the supervision of a supervisor.

Provides input into strategic travel and outreach plan and short-term territory planning with a focus on understanding the region and potential opportunities for enrollment growth.

Will support front line of administrative responsibilities, including frequent information session presentations and customer service as assigned

B. Conducts information sessions and meetings with prospective students.

Presents admission, financial aid and enrollment information in person and virtually.

Meets with visiting students, parents and high school counselors regarding admission and financial aid processes, policies and procedures.

Supports Customer Service Specialists with greeting and servicing visitors.

Provides excellent communication skills with the ability to communicate succinctly to a variety of audiences at all times.

C. Reviews and provides recommendations on admission applications

Review undergraduate first year and transfer applications to ensure that all entrance requirements are satisfied and make admission recommendations using holistic and comprehensive application evaluation guidelines.

Identifies students who are eligible for merit and special scholarships and recommends or nominates based on guidelines.

Tracks and keeps pace with reading volume requirements, established deadlines, and any other program specific benchmarks established by the admission leadership team.

Provides recommendations in committee decision-making and discussions.

Assists operations staff with processing and maintenance of applicant records with emphasis on completing applications and resolving applicant issues/concerns.

D. Assists with team projects and administrative responsibilities

Assist in the development and implementation of Undergraduate Admission events and programming.

Provides information for internal and external marketing and communication to develop public relations and promotional messaging.

Assists with events to ensure arrangements are handled appropriately and as planned.

Assists with the coordination of alumni volunteers, students and/or student groups and other admissions staff to implement plans for various projects.

Process and report expenses on a timely basis according to departmental protocol.

Continues to expand and to stay on top of current market trends that may impact our profession while also demonstrating continued growth and knowledge within our field.

III. Other Duties:

Participates in the University community via committees, projects and events that have been cleared and approved by the supervisor. Provides support to other admission positions as needed. Other duties and PR backup objects as assigned.

IV. Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

Considerable time is spent at a desk using a computer.

May be required to travel to other buildings on the campus.

May be required to attend conference and training sessions within the Bay Area or to out-of-state locations.

May be required to lift 40-50lbs when needed (boxes of marketing or event materials).

Work Environment:

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

1. Typical office environment: mostly indoor office environment with windows

2. Frequent interruptions, particularly during large events.

3. Routinely uses standard office equipment such as computers, phones, copier, scanner, filing cabinets, CRM, and other office managing platforms. Fax.

Knowledge:

-Valid California driver's license and good driving record.

-Sensitivity toward people of diverse social, cultural and ethnic backgrounds.

-PC proficiency required including Windows, Word, and Excel. Working knowledge of Oracle Enterprise, WorkDay, Google Suite, Slate and Slack is highly desirable.

-Commitment to customer service, both internal and external to the department.

-Understanding and appreciation for the Jesuit, Catholic mission, goals and values of the University.

Skills:

-Self-motivated to perform tasks with minimal supervision.

-Self-motivated to learn above and beyond the skills provided in training.

-Creative problem-solving skills.

-Demonstrated exceptional organizational skills and attention to detail.

-Demonstrated excellent public speaking and interpersonal skills.

-Demonstrated excellent written and interpersonal skills.

-Bilingual skills are welcomed but not required.

-Ability to anticipate and embrace change.

Abilities:

-Ability to work evenings and weekends when needed.

-Ability to work as part of a team and understand the importance of teamwork.

-Ability to handle confidential information.

-Ability to multi-task and exercise sound judgment in a fast paced work environment.

-Demonstrated ability to manage multiple tasks.

-Ability to demonstrate comfort with ambiguity and limited instruction when needed.

Education and/or Experience:

1. Bachelor's degree is required and experience in a college admission environment highly desirable.

2. 0-3 years of professional work experience (including work experience while in college) required

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at www.scu.edu/title-ix. Information about Section 504 and the ADA Coordinator can be found at https://www.scu.edu/oae/, (408) 554-4109, oae@scu.edu. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.

To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Undergraduate-Admission-Counselor_R5298