Job Details

Program Coordinator
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Position Number: 5089960
Location: Syracuse, NY
Position Type: Student Affairs and Services

Program Coordinator

Job #: 040591
Location Syracuse, NY
Pay Range: $21.153 - $25.44 per hour
Hours: Standard University business hours:

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
The coordinator for student success in the Whitman Undergraduate Program will be responsible for managing the daily administrative operations of the Undergraduate Office. Primary responsibilities include providing first-level support to Whitman undergraduate students including greeting and triaging all office visitors and phone calls (students, faculty, staff, parents, and visitors). Interacts in-person, on the phone, and through email with a wide variety of constituents. The position also supports the office and work of the professional advisors and Assistant Dean through administrative tasks and duties.

Qualifications:

Requires the ability to work with frequent interruptions and handle multiple tasks in a fast-paced environment.
Interact in a professional and courteous manner while understanding confidentiality of student information.

Job Specific Qualifications:

Strong technology experience required and proficiency in using Outlook, Excel, Word. Familiarity with PeopleSoft, Onbase and related record systems preferred.
Excellent communication skills and the ability to work effectively with a diverse community which includes students, parents, alumni, faculty and administrative staff.
Strong organizational and time management skills with high detail orientation.
Demonstrated ability to prioritize and deal with multiple projects with strict deadlines.

Responsibilities:

Support the service delivery model of the Whitman Undergraduate Program through the management of the undergraduate office, which includes addressing customer inquiries (students, staff/faculty, parents, general public), whether by phone, email or in person. Understand complex programming initiatives and provide in-depth responses to all inquiries.
Performs administrative duties that facilitate the day-to-day operations of the Whitman undergraduate office.
Responsible for daily review of the general undergraduate email account. Use judgement to either answer the inquiry to forward to appropriate individual/resource.
Editing and updating advising forms, applications, and other materials.
Provide support to the advising team for various tasks such as PeopleSoft updates, entering and updating data, uploading materials to students OnBase file, and generating reports using Data Insights. Maintain all electronic student records including major/minor declarations, processing of transfer credit, forms submissions through OnBase, community engagement through Salesforce, and all other functions related to the student record.
Support the minor coordinator including updating application guidelines, reviewing and processing applications, and being the first point of contact for minor students and their home college support staff.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:

To apply, visit https://www.sujobopps.com/postings/103470

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.