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EDP Systems Analyst I (Systems Team)
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Position Number: 5953103
Location: Brockton, MA
Position Type: Computing - Support and Training

EDP Systems Analyst I (Systems Team)

As a member of the Information Technology Services, Client Services Team, the EDP Systems Analyst I provides courteous, timely and effective technology support to students, faculty, and staff including classroom, lab, and event support. This includes deploying, updating, and servicing computing equipment, A/V equipment and related peripherals. This position is primarily on Massasoit's Canton campus however, assignments may include all Massasoit Community College locations. and will work closely with other members of Information Technology Services.

Responsibilities and Duties:

Perform troubleshooting and resolution of issues on desktops, mobile devices, and other endpoint technologies
Identify user needs and resolve through appropriate technical infrastructure and services
Repair and maintain A/V equipment
Set up audio/video equipment and provide support for events
Monitor and resolve desktop support tickets, acting as Tier II escalation for Tier I support staff
Occasional help desk coverage, including support for phone and walk-in customers
Occasional travel to other campuses to deploy and maintain technology
CJIS support for Massasoit's Campus Police Department, including required fingerprinting
Focuses on the Commonwealth's Equity Agenda by applying related best practices throughout all job functions
Performs other duties as assigned

Job Requirements:
Please Note - as little as one year of work experience may be required when combined with certain educational attainments, as outlined in the combinations below.

Applicants must have at least (A) two years of full-time, or equivalent part-time, professional experience in information technology, of which (B) at least one year must have been in work in which the major duties included systems analysis, OR (C) any equivalent combination of the required experience and the substitutions below.

SUBSTITUTIONS:

An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*
A Bachelor's degree with a major in the field of data processing or computer and/or information science may be substituted for the required (A) experience. *
A Graduate degree with a major in the field of data processing or computer and/or information science may be substituted the required (A) experience. *
A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience. *
An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required (A)experience.
Graduation from the computer science, information systems, data processing course or a closely-related discipline course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.

*Education toward such a degree or diploma will be prorated based on the proportion of the requirements actually completed.

Preferred:

Minimum of an Associate's degree preferred.
Technical experience in the repair and/or maintenance of A/V equipment.
Customer Service background preferred.
Understanding of the Windows and Macintosh Operating Systems, Microsoft Office Suite, and general computer hardware and software troubleshooting.
Understanding of computer operations and function of hardware, software, and networking.
Ability to prioritize multiple responsibilities, multi-task and work effectively with other members of a technical team(s).
Ability to work occasional after-hours support as authorized.
Ability to be onsite as scheduled and travel between three campus locations

Additional Information:
Position Status: AFSCME union position, full-time, state funded with benefits

Hours: 37.5 hours per week

Salary: $2,498.32 bi-weekly ($64,956.23 annually), Grade 19, Step 1 Classification Specification

Worksite: This may be a hybrid position with a combination of remote and on-campus days primarily on the Massasoit Community College's Brockton campus however, assignments may include all Massasoit Community College locations.

Deadline to Apply: February 9, 2025

To apply, visit http://massasoit.interviewexchange.com/jobofferdetails.jsp?JOBID=184937