Job Details

Basic Needs Coordinator/Case Manager
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Position Number: 5924116
Location: Denver, CO
Position Type: Student Affairs and Services

Basic Needs Coordinator/Case Manager

Metropolitan State University of Denver

Department
Student Care Center

Position Summary

As a part of Student Engagement and Wellness at Metropolitan State University of Denver, the Student Care Center is committed providing holistic support to students. The scope of the Student Care Center includes the facilitation of non-clinical case management on behalf of the CARE Team (behavioral intervention team), generalized support and referrals for students in crisis, managing the Student Emergency Retention Funds, assisting with public benefits and oversight of the HOPES Program.

This position will assist the Student Care Center with SNAP outreach, education and applications. This position will also be the primary person to do SNAP applications with MSU Denver students in the Student Care Center. This position will provide case management services related to food insecurity and basic needs, as well as other needs as identified by Student Care Center Director and Associate Director. In addition, this person will work to address food insecurity across campus.

This position reports to the Associate Director of the Student Care Center and supports the recommendations of the CARE Team. This position collaborates with other professional staff in the Student Care Center and the Dean of Students Office daily to provide timely case management for food insecurity and basic needs. Please note: This position is non-clinical but occasionally does preliminary assessments for immediate mental health and crisis intervention needs.

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. We are a designated Hispanic Serving Institution located in downtown Denver. Our student population consists of nearly 50% first generation students and over 45% students of color.

Within the Division of Student Affairs, we strive to create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. Rather, it requires critical inquiry and dialogue and a commitment to action. We strive to provide a foundation for all community members to achieve personal and professional success.

IND208

Duties/Responsibilities

80% - Coordinate all SNAP outreach, education, events

Responsible for educating and enrolling students in SNAP benefits.
Work in coordination with Associate Director of the Student Care Center to develop strategic plan for campus-wide education and outreach efforts related to SNAP and other public benefits; responsible for primary implementation of strategic plan.
Manage SNAP outreach program and ongoing work to grow the initiative to successfully reach all students on campus.
Responsible for creating promotional materials for social media, website, print and all educational outreach on SNAP geared towards students, staff and faculty.
Develop, promote and host virtual and in person events to increase SNAP registration.
Remain current on federal policy changes and state protocols related to SNAP benefits and program requirements.
Serve as SNAP content expert for Student Care Center team and MSU Denver community.
Provide case management support to students who are experiencing food insecurity or basic needs issues to discuss and identify if they are SNAP eligible.
Coordinate with Rowdy's Corner to promote and build SNAP education into program.

20% - Student Care Center Support, Crisis Triage, and Consultation & Training

Carry out special projects on behalf of the Student Care Center and/or the Dean of Students Office that are designed to enhance awareness of public benefits or address basic needs.
Assist in triaging walk-ins to the Student Care Center. De-escalate students who present in crisis (virtually or in person) to the Student Care Center or Dean of Students Office.
Skillfully assess, develop, and implement timely and appropriate interventions to threats to student safety, including but not limited to: suicidality, mental health crises, substance use crises, relationship violence, bias-motivated incidents, emergent homelessness, natural disasters, and beyond.
Responsible for coordinating with MSU Denver's CARE Team to implement behavioral interventions, crisis response, and safety protocols for students deemed a threat to the campus community
Liaise with health care providers on campus and in the community, law enforcement, parents, and colleagues across the institution to establish and ensure compliance with student action plans.
Coordinate and participate in student welfare checks
In coordination with the Health and/or Counseling Centers, provide post-hospitalization support to students returning from a mental/behavioral health setting and transitioning back to the University environment. Assess for immediate mental health and crisis intervention needs (i.e.: suicidality).
Consult with and advise Deans, Chairs, Faculty members and staff in relation to student interventions, needs assessments, referral coordination, and safety concerns.
Cultivate relationships across the University to foster trust and implement interdisciplinary coordinated care plans to support student success.
Serve as content expert for the MSU Denver community in the areas of holistic non-clinical case management, basic needs provision, community resources, and support of student wellness toward retention and degree completion.
Build deep knowledge of university policies and protocols; provide education and navigation support to students, staff, and faculty alike.
Develop and deliver training for both Student and Academic Affairs to expand University-wide capacity to respond to student needs.
Contribute to and carry out Student Care Center and Dean of Students Office Strategic Plan.
Represent the university in coordination of student services with community partners.
May provide direct supervision, coaching and mentoring to Master's Level Interns.
Serve on committees and assist with initiatives outside of the Student Care Center.
Carry out special projects on behalf of the CARE Team and/or the Student Care Center designed to enhance campus and student safety.
Assist with the assessment of student learning and/or the efficacy of Student Care Center.
Remain current on higher education case management trends including compliance related issues, effectively working with a behavioral intervention team and basic needs initiatives.

Required Qualifications

Completed Master's Degree in Social Work, Human Services, Psychology, Student Affairs, or a related field OR Completed Bachelor's Degree in Social Work, Human Services, Psychology, Student Affairs, or a related field AND at least two years of relevant work experience
One or more years of experience providing holistic case management and resource navigation with students, individuals, and/or families.
Experience working with SNAP Benefits

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Preferred Qualifications

Completed Master's Degree in Social Work, Human Services, Student Affairs, Psychology or a related field
Two or more years of experience providing holistic case management and resource navigation with students, individuals, and/or families
Experience working in higher education setting or with CARE/Behavioral Intervention Teams.
Demonstrated experience working with diverse populations such as low-income, people of color, military veterans, DACA/Dreamers, and first-generation college students
Experience responding to crisis situations.

Important Note: We encourage you to apply even if you do not meet every preferred qualification. We are most interested in finding the candidate who will best contribute to our Department and the University.

Work Hours

Full-time, 40 hours per week, Exempt
Monday through Friday 8:00am - 5:00pm
Evenings and weekends as needed
Hybrid schedule (on-campus and remote) available for this position
Travel: Rarely

Salary for Announcement

We anticipate the qualified candidate to be placed between $49,900 - $62,400. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Instructions to Apply

For full consideration, please submit the following documents:

Resume
Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position

Official transcripts will be required of the candidate selected for hire.

If you are an Internal applicant, please apply via the Career tab within the WorkDay Menu

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Closing Date

Open Until Filled

Posting Representative
Carlos Alcala

Posting Representative Email
calcala1@msudenver.edu

Benefits

The University's benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as access to a long-term disability (LTD) plan. Visit MSU Denver's benefits website to learn more.

For a brief overview, please see: https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu.

Background Checks

Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To Assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.

To apply, please visit: https://msudenver.wd1.myworkdayjobs.com/en-US/MSUDenver/job/Denver-Colorado/Basic-Needs-Coordinator-Case-Manager_JR103404