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Learning Management System (LMS) Application Administrator
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Position Number: 5895330
Location: Boulder, CO
Position Type: Computer and Information Technology

Learning Management System (LMS) Application Administrator

Requisition Number: 61086
Location: Boulder Colorado
Employment Type: University Staff
Schedule: Full Time
Posting Close Date: 20-Jan-2025
Date Posted:

Job Summary

The Office of Information Technology at CU Boulder encourages applications for a Learning Management System (LMS) Application Administrator! The Administrator supports the effective management and operation of the campus LMS, Canvas, along with select third-party integrations. This position provides day-to-day administration, technical support, timely response and resolution for Canvas-related cases to enable learner success. Additionally, this position works closely with the LMS administration team and the broader Digital Experience & Technology for Learner Success (DETLS) to ensure that LMS operations align with Office of Information Technology's (OIT) strategic goals and the broader institutions' academic goals. The LMS Applications Administrator plays a critical role in ensuring that the LMS remains reliable, scalable, and responsive to institutional needs, contributing directly to faculty productivity, student success, and the university's academic mission. The position requires deep technical expertise, problem-solving skills, and the ability to address non-standard issues while working independently. The LMS Applications Administrator also serves as a domain expert for OIT colleagues and other University partners, providing guidance on complex LMS-related matters and related processes. The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Vision:

Office Information Technology will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be a best-in-class public university.

Mission:

Office Information Technology enables campus priorities by providing high-value IT services and solutions.

Values:

Trust, as a foundation for how we engage with one another and with campus partners, along with
Passionate curiosity in how to better support the campus and our partner's while.
Fostering empowerment and authentic engagement among ourselves and
Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued.

Strategy:

Office Information Technology will advance learning and discovery by delivering high-value reliable IT services and solutions that:

Provide a fluid and adaptable academic and student experience.
Enable research competitiveness and
Deliver core infrastructure and enterprise IT services for business effectiveness.

Based on our departmental goals and our commitment to diversity and inclusive excellence, CIO Information Technology particularly welcomes applications from candidates whose knowledge, skills, and abilities, and desire to contribute to an inclusive campus environment, will help us achieve our vision of a diverse and inclusive community.

What Your Key Responsibilities Will Be

LMS Administration:

This position is responsible for service management and support of the campus LMS and select third-party integrations.
Administer the campus LMS and third-party integrations in alignment with the ITIL Service Management framework and OIT service management processes and standard methodologies.
Research and resolve access, functionality, performance issues, and major incidents that surface from proactive reviews, monitoring systems, vendors, or end users.
Use internal tools to supervise the health of LMS provisioning and diagnose problems.
Provide guidance and advise others in their support of the campus LMS and third-party integrations within the LMS, including solving technical problems and investigating and seeking solutions to sophisticated issues.
Review, validate, test, and log changes and upgrades to the campus LMS and third-party integrations within the LMS.
Provide tiered support in conjunction with the vendor and other OIT service owners to ensure access, functionality, performance, and support of the LMS and third-party integrations within the LMS.
Enforce procedures and policies established by the LMS Program Manager to ensure the security, integrity, and accessibility of the LMS and third-party integrations within the LMS.
Draft, publish, and maintain high-quality external (e.g., tutorials, known issues) and internal documentation (e.g., procedures, policy).
In consultation with the LMS Program Manager, conduct analysis of the LMS and third-party integrations to optimize service quality, efficiency, and end user satisfaction.
Assist with data-driven analyses of service usage, survey data, and anecdotal feedback to align with end user expectations and needs.
With guidance from the LMS Program Manager, analyze and facilitate integrations with other applications.
Leverage custom tools, processes and automation frameworks to efficiently provision, manage and integrate the LMS with various internal and external services.
Facilitate vendor-provided training and collaborate with the Academic Technology Consulting team to deliver engaging and effective training on some of the supported applications.
Consult with members of the Academic Technology group on behalf of the LMS team as a domain expert.

User Support and Collaboration:

This position may participate in OIT projects and central initiatives related to the LMS.
Provide multi-tiered technical support to faculty, students and staff for LMS-related issues while using the vendor support teams and OIT IT Service Center (ITSC) for tier 1 triage and support.
Reply, track, and resolve incidents and requests submitted to the Office of Information Technology (OIT) help desk system in compliance with defined procedures and standards.
Coordinate with faculty and staff on standard processes for using the LMS and its integrations effectively.
Partner with Academic Technology Consulting and other campus partners to advise and support training efforts, ensuring alignment with LMS features and other LMS-related policies and processes.
Partner with Academic Technology team members and OIT colleagues to provide cross-team support and collaboration for OIT supported solutions integrated in the LMS.
Serve as a liaison with LMS vendor teams (support engineers, Customer Success Manager, Product Owners, etc.) to advance and resolve issues, provide aggregate feedback on behalf of the university and engage in alpha and beta testing to improve access and usability on behalf of our end users.
Contribute to and lead projects that enhance the reliability, scalability and effectiveness of the campus LMS and select third-party integration services by communicating requirements, technical details and other relevant subject matter information.

Continuous Improvement:

Participate in multi-functional projects or central initiatives that improves student and faculty satisfaction, experience and success with OIT-support technologies and processes.
Contribute to the development, refinement, documentation, implementation of LMS-related policies, strategies and processes.
Provide data-supported feedback to recommend LMS-related improvements that align with university needs.
Stay engaged with the emerging trends in academic technologies to help inform strategic decision making.
Partner with LTI vendors and internal partners to ensure integrations are accessible, secure, and up to date.

What You Should Know

This position follows a hybrid work model, with most responsibilities carried out remotely. On rare occasions, up to 1-2 times per year, the role may require on-site presence.
This position falls in the Group #3 - On-call/Untethered support type (see OIT Policy on After Hours Service Expectations) and is subject to a formal on-call rotation with definitive response times, where the likelihood of the on-call employee having to come on-site to respond/manage the issue/incident is low. When not on call, this position falls into Group #2 - General 24/7 Expectation. Group #2 Employees are expected to respond in a reasonable (though not definitive) amount of time when called outside working hours regarding issues and incidents that arise.

What We Can Offer

At the Professional level, $65,000 - $74,900.
At the Senior Professional level, $ 78,800 - $89,500.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be collaborative. Be excited. Be Boulder.

What We Require

At the Professional level:

A Bachelor's Degree from an accredited institution in a related field. A combination of education and/or related experience may be substituted for the degree.
One year of professional experience in technical support or application administration in higher education in support of a learning management system, such as Canvas.

At the Senior Professional level:

A Bachelor's Degree from an accredited institution in a related field. A combination of education and/or related experience may be substituted for the degree.
Three years of professional experience in technical support or application administration in higher education, one year of which must be in support of a learning management system, such as Canvas.

What You Will Need

Knowledge of learning management systems, such as Canvas.
Demonstrated good interpersonal communication skills, particularly strong end user service skills and partner relationship building skills.
Willingness to innovate, take on new challenges and collaborate beyond fixed boundaries.
Strong problem-solving skills with the ability to address complex and multidimensional technical issues.
Effective communication skills, including the ability to explain complex technical concepts to non-technical audiences.
Ability to work independently and manage multiple tasks simultaneously.

Special Instructions

To apply, please submit the following materials:

A current resume.
A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.
Please apply by January 20, 2025 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Learning-Management-System-LMS-Application-Administrator/61086