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Navigator (Special Program Coordinator)

Position Number: 5874434
Location: Danvers, MA
Position Type: Student Affairs and Services

Navigator (Special Program Coordinator) Location: Lynn/Danvers, MA Category: Professional Posted On: Mon Dec 16 2024 Job Description:
Navigator (Special Program Coordinator)

MCCC Unit Professional position, Grade 4

Campus Location: Lynn/Danvers

Work Schedule: Monday - Friday 9:00 am - 5:00 pm; 4 days on site, 1 day remote (telework is subject to change based on the needs of the department and/or College). There may be some evenings or weekends.

SALARY: Anticipated starting salary is $60,730.00 - $62,000.00. Actual salary will be commensurate with education and experience in accordance with the MCCC/MTA collective bargaining agreement. Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts. Click HERE for a highlight of these benefits.

GENERAL STATEMENT OF DUTIES:

The Navigator connects incoming and continuing students with essential resources such as academic advisors, peer tutoring, financial aid resources, career services, counseling, accessibility services, faculty advising, student engagement activities, financial literacy tools and transportation resources. Navigators assist with onboarding and orientation activities and help students access a variety of student experience tools such as the student portal, Blackboard, Navigate and other technologies.

The Navigator works daily with students helping them acclimate to the college culture and assess and triage student issues and barriers to student success They interact with students, and the public, and NSCC faculty and staff both in person, online, and over the telephone.

ESSENTIAL FUNCTIONS:

Coordinate on-boarding of new students in assigned caseload, by helping new students navigate the process, connecting new students to appropriate resources such as the Academic Explorer, other career exploration tools, TRIO, RISE and assisting with EAB Navigate access.
Ensure students are aware of and utilize support services provided at the Student Success Center and other locations throughout the college.
Coordinate and triage student cases, assess needs, and connect students to appropriate campus resources, services, and external referrals for support for their assigned caseload.
Compiles and monitors intake survey data to identify student needs and connect them with appropriate resources, services, and opportunities for support and development.
Assist students with registering for classes, adding/dropping courses, use of MyNorthshore, Navigate, Blackboard and other tools.
Serve as a member of a Success Team for a cohort of students
Identify when to refer higher level issues to an appropriate staff person and follow through by making an appointment for the student and following up to ensure that the issue has been satisfactorily resolved.
Serve as a liaison to a division or area of study.
Serve as consultants on the student experience tools such as Navigate and Academic Explorer and assist faculty as needed.
Provide holistic support for the First Year Experience, including the First Year course.
Performs other related duties as assigned.

SUPERVISION RECEIVED: Assistant Dean of Academic & Student Development

Job Requirements:

Bachelor's degree in a related field with three (3) years' experience and/or training involving college enrollment, student support services, financial aid, or customer service; or an equivalent combination of education, training, and experience
Familiarity with college student support resources
Demonstrated commitment to student success
Strong communication skills, both written and verbal and excellent interpersonal skills
Must be comfortable serving the public face to face or remotely using technology and able to work effectively both independently and in a fast-paced, high-traffic environment
Successful experience interacting with culturally diverse populations.
Strong organizational and analytical skills.
Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment

PREFERRED QUALIFICATIONS:

Bilingual in Spanish
Strong knowledge of the community college system working with individuals with diverse backgrounds
Working knowledge of Student Information Systems, such as Banner, Navigate and Blackboard

Additional Information:
North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Title IX Coordinator, Affirmative Action and Compliance Officer Nick Royal, at nroyal@northshore.edu, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.
Closes:

To apply, visit http://nscc.interviewexchange.com/jobofferdetails.jsp?JOBID=183977