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Director of IT Customer Service Operations
University Heights, OH
Posted Jan 31, 2014 by John Carroll University
Category: Computer and Information Technology


Director of IT Customer Service Operations
John Carroll University

John Carroll University is looking for an experienced technical customer service professional to serve in the role of Director of ITS Customer Service Operations.  This position is responsible for providing a high level of customer service to the university community through the supervision and administration of the activities of the following groups:  Client Support, Classroom Support, and the ITS Service / Help Desk. These groups provide helpdesk and technical support for the majority of the university’s computer equipment (including mobile units) in offices, classrooms, and labs.  The director also functions as part of the department’s management team, which develops, implements, and ensures maintenance of departmental policies, objectives, and short- and long-range plans.
• Bachelor’s degree required, preferably in Computer Science or 5 years equivalent experience;  Master’s degree in a relevant field preferred.
• Ability to lead multiple projects simultaneously while balancing the need for immediate service.
• Good knowledge of multiple PC hardware, networks and software.
• Ability to make administrative, procedural decisions and judgments.  
• Skilled in the use of personal computers and related software applications. 
• Ability to direct multi-level technical and administrative staff.
• Ability to communicate effectively, both orally and in writing.
• Ability to manage and resolve conflict.
• Outstanding interpersonal skills and the ability to communicate with, understand the requirements of, and work effectively within a diverse community.
• Ability to foster strong customer service orientation.

To apply click at: http://sites.jcu.edu/hr/pages/applicants/

John Carroll University is an Affirmative Action, Equal Opportunity Employer. The University is committed to diversity in the workplace and strongly encourages applications from women and minorities




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