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Systems & Applications Support Technician
Asheville, NC
Posted Aug 05, 2013 by University of North Carolina Asheville
Category: Computing - Network/System Administration


Systems & Applications Support Technician

Information Technology Services

Academic Affairs

Classification Title:
Technology Support Technician - Contributing

Classification Type:

Equivalent to Salary Grade:
61 (For employment/re-employment priority purposes only)

Position Number:

Minimum of Salary Range:

Maximum of Salary Range:

Starting salary:
$32,000-$34,000 (budgeted hiring salary)

Work Hours:
Typical hours are Monday-Friday from 8:00 a.m. - 5:00 p.m. Occasional overtime as needed to meet the needs of the department.

Terms of Employment:

Other Terms of Employment:
Position Contingent Upon Funding

Number of Months:
12 Months

Job Open Date:

Job Close Date:

UNC Asheville is the designated liberal arts institution in the UNC public university system and is located in the Blue Ridge Mountains of Western North Carolina. We encourage applications from traditionally under-represented minorities. UNC Asheville is committed to increasing and sustaining the diversity of its faculty, staff, and student body as a part of its mission and its commitment to excellence in the liberal arts.

Position Summary
This position will provide specialized application technical support, consultation, and training to the UNC Asheville campus community across a variety of technologies. Typical areas of support include client/server software, operating systems, applications, and generalized networking. Examples of technologies supported on the UNC Asheville campus include Windows PCs, Macs, Android and iOS mobile devices, relational databases, access control systems, web applications, event management systems, video security systems, and card identification systems.

Supported clients include UNC Asheville students, faculty, and staff with a wide range of technical knowledge and skill levels. This position is highly visible and active on campus and will serve as a primary point of contact and resolution for many administrative units; therefore, excellent customer service and communication skills are very important.


OA Category
Technical and Paraprofessional (40)

Required Education/Experience/Skills (Minimum Qualifications)
High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred education/experience/skills:
* Bachelor's degree in IT related discipline
* Experience supporting technology in a university and/or higher education environment.
* Various technical certifications may be applicable.

Knowledge, skills, and abilities required:
* Current technical knowledge of common hardware, mobile devices, operating systems, applications, and networking technologies.
* Analytical/troubleshooting skills.
* Ability to work well with users of varying skill levels.

Knowledge, skills and abilities required:


Planning and Organizing:
Works independently on routine /non-complex tasks. Monitors progress against defined parameters.

Project Management:
Serves as a productive project team member by completing assigned routine tasks.

Technical Knowledge:
Basic knowledge of technology principles and terminology associated with the work unit. Understanding of basic troubleshooting techniques and principles.

Technical Solution Development:
May serve as a technical resource for basic solutions to clients.

Technical Support:
Capable of resolving routine problems based on existing documentation, /training, and resources. Ability to solicit relevant information from client in order to sufficiently describe non-routine problems to technical expert, and effectively communicate solution to client. Works with clients to identify basic issues and recommends solutions. Ability to identify technical specialty areas and to escalate problems appropriately for rapid resolution.

Consultancy Skills:
Determines client needs and effectively communicates back to technical experts.

Vacancy Number:

Special Instructions to the Applicant:
Official transcripts are required upon employment, and will be requested directly from the educational institution(s) by Human Resources. Any expense will be the responsibility of the employee. Educational degrees required must be from an appropriately accredited institution.

If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.

The following link will provide information that is required to be reported to the U.S. Department of Education as part of The Jeanne Clery Act. http://publicsafety.unca.edu/sites/publicsafety.unca.edu/files/2012AnnualSecurityandFireReport.pdf

To apply, please visit: http://careers.unca.edu/applicants/Central?quickFind=51371   





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